There are no products in the cart
GreatHair FAQ
Frequently Asked Questions
Quick answers about Vietnamese human hair, wholesale orders, shipping,
production, quality control, and after-sales support.
Where does your hair come from?
100% Vietnamese human hair, ethically sourced with intact cuticles.
Is the hair chemically processed?
Minimal processing to maintain natural quality and durability.
Can the hair be dyed?
Yes, but professional coloring is recommended. Avoid over-processing.
Can the hair be bleached?
We recommend using our pre-bleached options for the best results.
Do you offer wholesale pricing?
Yes. Discounts apply for bulk orders.
How long does production take?
Usually 7–10 business days (estimated).
How do you ship orders?
DHL, FedEx, UPS, or EMS with tracking provided.
How is shipping cost calculated?
Based on destination, weight, and shipping method.
Can I track my order?
Yes. Tracking number is provided after shipment.
Do you check quality before shipping?
Yes. We provide QC photos or videos before dispatch.
What should I do after receiving my order?
Check within 48 hours and report any issue with clear evidence.
What if there is a problem with my order?
We may offer repair, replacement, or partial refund if verified.
Can I return the product?
No returns for non-quality reasons, including change of mind.
Can I cancel my order?
Only before production starts. After that, cancellation is not allowed.
Is the deposit refundable?
No. Deposits are non-refundable once production begins.
Can I visit your factory?
Yes, or you can book a live video factory tour.
Still need help with your order?
Talk to our team for wholesale pricing, custom orders, and shipping support.