I. Collection of Personal Data at Great Hair

Collection of Personal Data:

To provide you with personalized product recommendations, efficient customer service, and timely news notifications, we gather certain information from your visits to our website, as well as your registration and browsing activity on our site. This includes your name, email address, gender, IP address, device information, billing and shipping address details, phone number, address, language preferences, and merchandise category preferences.

At Great Hair, we hold your personal information in high regard and take its protection seriously. We are committed to ensuring your privacy is safeguarded when using our services. We have implemented technical and organizational measures to protect your data against loss, manipulation, unauthorized access, and other risks. Our security measures are continuously updated in line with technological advancements. Secure Sockets Layer (SSL) encryption is used to protect your data. SSL encrypts all information transmitted between buyers and sellers, including card details, preventing external parties from reading card information.

Use of Personal Data:

We collect Personal Information that you provide to us voluntarily and process it for the following purposes:

1. Creating your personal account at Great Hair
2. Completing transactions with you
3. Contacting you in case of delivery issues
4. Sending you information about the latest market trends and allowing participation in promotions if subscribed
5. Understanding your preferences to recommend personalized products
6. Developing, enhancing, marketing, and providing products and services to meet your needs
7. Processing exchanges or product returns
8. Improving our services and addressing requests or complaints

Communication Content and Frequency:

For automated emails, SMS, and app push notifications:

1. We may send confirmation emails or SMS verifications after your website registration, as well as service-related notifications as required.
   • These notifications may include:
     • Order confirmation emails
     • Address change confirmation emails
     • Payment confirmation emails
     • Order delivery notifications
     • Package logistics method change notifications
2. The above notifications are closely tied to your orders. We strongly advise against unsubscribing from these notifications. If you choose to delete your account information, you won’t receive these emails again.
3. The frequency of these notifications depends on your interaction on our website. We cannot specify the exact quantity of notifications.

How to Delete My Account:

Please refer to Section 7 – Right to Opt-out.

For manual emails, group emails, SMS, and app push notifications:

1. To recommend personalized products, services, discounts, shopping and wearing tips, maintenance tips, updates on service policies, and potentially interesting offers, we may send you this information via email, mail, or SMS.

How to Unsubscribe:

Please refer to Section 7 – Right to Opt-out.

Cookies:

A cookie is a small text file stored on your computer or mobile device, retrieved during subsequent visits. Great Hair uses cookies to enhance and simplify your experience. We do not use cookies to disclose information to third parties. Third-party cookies on our site are used for aggregated statistics in tools like Google Analytics.

Some of these cookies may track your behavior across multiple websites. There are two types of cookies: persistent and temporary (session cookies).

1. Persistent cookies are stored as files on your device for up to 24 months.
2. Session cookies are stored temporarily and vanish when you close your browser. We use persistent cookies to retain your shipping country and shopping bag unless logged in. We use session cookies to check if you’re logged in or not.

You can easily erase cookies using your browser. For instructions, check the “Help” section in your browser. You can choose to disable cookies or receive notifications for new cookies sent to your device. Note that disabling cookies may affect your ability to use the shopping cart.

Children’s Privacy:

If you’re under 16, please use Great Hair only with permission or authorization from a parent or guardian. We do not knowingly collect, use, or transfer data of children under 13. If we learn that we have collected the personal data of a child under 13, we will promptly delete it. If you discover that a child under 13 has been registered on our site, please contact us to delete their information.

1. Email: Service.greathair@gmail.com
2. Phone: (+84)813282399

Data Processing Authorization:

You understand and agree that, solely for the purpose of providing personalized product recommendations, efficient customer service, and timely news notifications, we have the right to process your personal data, including but not limited to collecting, recording, organizing, storing, modifying, retrieving, consulting, using, disclosing, disseminating, arranging, combining, limiting, deleting, or destroying data, whether through automated means or not.

Right to Opt-out:

1. Delete My Account: If you wish to delete all your data from our website, contact Great Hair customer service. All your information will be completely removed from our server.
2. No More Emails or Messages: You can unsubscribe from promotional communications by clicking the “unsubscribe” link at the bottom of each email. Email [Service Email] to stop receiving promotional emails or SMS.

II. Data Security at Great Hair

How We Secure User Information:

Great Hair employs physical, electronic, and administrative measures to protect your personal information’s confidentiality. Secure Sockets Layer (SSL) is used for financial transactions. Although we use industry-standard precautions, no Internet data transmission can be guaranteed 100% secure.

Working with Third-Party Partners:

We may use third-party providers for specific functions. Any shared information is solely for their service provision. Confidentiality agreements are signed with third-party providers, and encryption methods are used during data transmission.

1. Delivery: Your name, shipping address, email, and phone number may be shared with partners like DHL, USPS, UPS, etc., for order delivery.
2. Payment: Credit card details are shared with financial service providers such as PayPal for payment processing.
3. Marketing: During registration, you agree to receive promotional notifications. You can unsubscribe anytime. Data tracking and statistics may be shared with third parties like Google Analytics for enhancing user experience.

Data Processing Authorization:

You fully understand and agree that we may authorize affiliates to process your personal data after signing a strict written data processing agreement.

Corporate Affairs and Business Affairs:

We may share personal data with affiliated companies. In mergers, reorganizations, acquisitions, etc., personal data may be transferred to relevant third parties.

III. Changes to this Privacy Policy

Updates and changes will be posted on this page. Major changes affecting previously collected personal data will be communicated via email or public posting.

If you have any questions or concerns about our policies or services, please do not hesitate to contact our customer support team. Your satisfaction is our top priority. Thank you for choosing Greathair for your shopping needs.

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