Privacy Policy

Collection of Personal Data

To provide personalized product recommendations, efficient customer service, and timely notifications,
we may collect information from your website visits, registration, and browsing activity.

• Name
• Email address
• Gender
• IP address
• Device information
• Billing and shipping details
• Phone number
• Language preferences
• Merchandise category preferences

We use technical and organizational measures, including SSL encryption, to help protect your data
against loss, manipulation, and unauthorized access.

Use of Personal Data

We process personal information you voluntarily provide for purposes including:

• Creating your personal account at Great Hair
• Completing transactions with you
• Contacting you in case of delivery issues
• Sending updates, promotions, and market news if subscribed
• Understanding preferences for personalized recommendations
• Developing, enhancing, marketing, and providing products and services
• Processing exchanges or product returns
• Improving services and addressing requests or complaints

Communication Content and Frequency

We may send service-related notifications such as registration confirmations, order confirmations,
payment confirmations, address change confirmations, delivery notifications, and logistics updates.

We may also send promotional communications, recommendations, service updates, shopping tips,
and offers by email, mail, or SMS where applicable.

Notification frequency depends on your interaction with our website and services.

Cookies

Cookies are small text files stored on your device to improve and simplify your browsing experience.
Great Hair uses cookies and may use third-party cookies, such as Google Analytics, for aggregated statistics.

• Persistent cookies: stored on your device for up to 24 months
• Session cookies: temporary and removed when you close your browser

You can erase or disable cookies in your browser settings, but some website features may not work properly if cookies are disabled.

Children’s Privacy

If you are under 16, please use Great Hair only with permission from a parent or guardian.
We do not knowingly collect, use, or transfer data of children under 13.

If we become aware that we have collected data from a child under 13, we will promptly delete it.

Right to Opt-out

If you wish to delete your account data, please contact Great Hair customer service.
All your information will be removed from our server where applicable.

You may unsubscribe from promotional communications by clicking the unsubscribe link in the email
or contacting customer support.

Data Security

Great Hair uses physical, electronic, and administrative measures to protect the confidentiality
of your personal information. SSL is used for financial transactions.

While we use industry-standard precautions, no Internet data transmission can be guaranteed to be 100% secure.

Working with Third-Party Partners

We may share limited data with third-party providers only where necessary to provide their services.
Confidentiality agreements and appropriate security measures are applied.

• Delivery: shipping data may be shared with carriers such as DHL, USPS, UPS, etc.
• Payment: payment details may be processed by providers such as PayPal
• Marketing & analytics: aggregated tracking and statistics may be used to improve user experience

We may also authorize affiliates to process personal data under a strict written data processing agreement.

Changes to this Privacy Policy

Updates and changes will be posted on this page. Major changes affecting previously collected
personal data may also be communicated via email or public posting.

If you have any questions or concerns about our policies or services, please contact our customer support team.