Return & Exchange Policy

Scope

This policy applies to transactions between Greathair and the Customer for products covered
under the Company’s sales policy.

Cases that may be considered for return handling

The Company may review return-related requests where there is a clear manufacturing defect
or a material deviation from the confirmed specifications.

Claims may also be reviewed for missing items, incorrect items, clear specification mismatch,
visible defects, or external package damage on receipt.

Conditions

A request is only valid if it is submitted within the required deadline and includes sufficient evidence such as:

• Photos
• Videos
• Unboxing video where required
• Order number
• Transaction ID
• Shipping label photos
• Clear defect description

The product must remain eligible for review. Returns or claims are not accepted if the product has been used,
the lace has been cut, or the product has been washed, dyed, bleached, heat-styled, chemically treated,
or structurally altered.

Deadline

Claims submitted after this 48-hour window may fall outside the policy requirements.

For claims involving missing items, incorrect items, or external damage,
an unboxing video is required.

What is not eligible for return

To ensure fairness to both parties, returns are not accepted for:

• Change of mind
• Incorrect specifications confirmed by the Customer
• Subjective dissatisfaction
• Market mismatch
• Minor differences within the acceptable tolerance range

For custom / made-to-order / OEM / ODM / private label products, returns are not accepted for
subjective dissatisfaction, change of mind, market mismatch, or customer-side specification confirmation errors.
Once production starts, these orders cannot be cancelled.

See also:
Warranty Policy
·
Refund Policy
·
Payment & Pricing Policy

Business Hours

Great Hair operates from Monday to Saturday.

We are closed on:

• Sundays
• Vietnamese public holidays

Order processing, payment confirmation, and shipment handling are completed during business hours only.
For urgent orders, customers are encouraged to place orders early to avoid delays.

Company Information