Warranty Policy of Great Hair

Scope

This policy applies to transactions between Greathair and the Customer for human hair products,
wigs, hair extensions, closures, frontals, toppers, bulk hair, custom wigs, and related products
sold through the Company’s website, email, WhatsApp, social media, e-commerce platforms,
contracts, PI, invoices, payment links, or other official sales channels.

What may be covered

The Company may review after-sales claims where there is a quality issue, meaning the product
materially differs from the confirmed specifications or has a clear manufacturing defect.

Claims may also be reviewed for missing items, incorrect items, clear specification mismatch,
visible defects, or external package damage, if submitted on time with sufficient evidence.

Conditions for review

To be considered valid, the claim must be submitted within the required deadline and supported by
sufficient evidence, including where applicable:

• Photos
• Videos
• Unboxing video
• Order number
• Transaction ID
• Shipping label photos
• Clear defect description

The product must also be in eligible condition. Claims will not be considered if the product has been
used, the lace has been cut, or the product has been washed, dyed, bleached, heat-styled,
chemically treated, or structurally altered.

Claim deadline

Claims relating to missing items, incorrect items, clear specification mismatch, visible defects,
or external package damage must be submitted within this 48-hour period with full evidence.

For missing items, incorrect items, or external damage, an unboxing video is required.

What is not covered

The following are not treated as quality defects and are therefore not covered under this policy:

• Change of mind
• Incorrect specifications confirmed by the Customer
• Subjective dissatisfaction
• Market mismatch
• Minor differences within acceptable tolerance

For custom, made-to-order, OEM, ODM, or private label products, claims are only considered if there is
a clear and material deviation from the written confirmed specifications. Once production has started,
such orders cannot be cancelled, and the deposit is non-refundable.

See also:
Return Policy
–
Refund Policy
–
Payment & Pricing Policy

Business Hours

Great Hair operates from Monday to Saturday.

We are closed on:

• Sundays
• Vietnamese public holidays

Order processing, payment confirmation, and shipment handling are completed during business hours only.
For urgent orders, customers are encouraged to place orders early to avoid delays.

Company Information